Return & Refund Policy – Maati Shop India

Return & Refund Policy

Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, please contact us with proof of purchase and the reason for the return. Upon approval, we will provide return instructions and the return address to ship the goods to. 

All returns must include a valid original order number or a copy of the return authorization email received from our support team. 

Unauthorized returns and those sent without a valid order ID or copy of the authorization email will be rejected and returned to sender.

After mailing the item(s) please reply back to the returns authorization email you received from us with a pic of your tracking number so that we can track the package.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.


Once your return has been received it will be inspect, which can take 5 – 7 business days. In most cases, as soon as the item is inspected, you will receive a refund notice.

The refund can take 5 – 7 business day and will go back to the same payment method you used to make the initial purchase.

Late or missing refunds

If you have received a refund notification from us, but haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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